Apartment viewing: what you need to consider

Apartment viewing: contacting, preparation, making a good impression

Making contact

As soon as you discover an interesting listing, you should respond immediately. The saying "first come, first served" usually applies here. If a phone number is provided, call and introduce yourself in a friendly and charming manner. If the listing explicitly requests contact via email, keep your message short, polite, and grammatically correct. Briefly introduce yourself and spark interest, for example, by sharing some basic information about your profession. This makes your application more personal and helps build trust.

Preparation: documents for the apartment viewing

Make a great first impression right from the start: arrive on time for the viewing and bring all the necessary documents with you. This way, you won’t need to submit anything later, which makes things easier for the property management and gives you an advantage over other applicants. Your application folder should include a copy of your ID, a cover letter, and an official debt register extract.

How to impress the property management

Property owners don’t just hand over their apartments to anyone. They choose tenants they consider reliable and responsible. Similar to a job interview, it’s important to follow certain formalities: arrive on time, dress appropriately, and show interest by asking questions about the apartment, demonstrating that you have given the decision careful thought.

Avoid mentioning any past disputes with previous landlords, and be prepared to answer questions about your current living situation and income. The more open and authentic you are, the more trust you build. Additionally, leave your mobile number so you can be easily reached at any time.

One thing is certain: property managers value responsible tenants who ensure a smooth rental process, make regular rent payments, and take good care of the property.

On the day of the apartment viewing: Paying attention pays off!

You've made it to the next step – it's time for the viewing! Beforehand, take some time to think about what’s most important to you in an apartment and write down your key criteria. Here are the three most important areas you should focus on:

Does the apartment meet your requirements?

Beyond the basic details, does the apartment fulfill your personal preferences? Is the layout practical, does it have a cellar, and is it bright and quiet enough? To get a realistic impression, pay attention to the day of the week and time of the viewing.

We’ve put together a checklist to help you make the right decision during the viewing:

• How loud is the street noise? Is there a railway track nearby?
• How spacious are the rooms, cellar, and attic?
• Is there enough storage space in the apartment and in the building, for example, for bicycles?
• Considering ceiling height and sloped ceilings: Will your furniture fit in the apartment?
• Where are the light fixtures and power outlets located?
• Does the apartment have radiators or underfloor heating?
• If there is a balcony: Can you actually use it? Is it the right size? Does it get enough sunlight?
• Does the bathroom have a window and a bathtub?
• Is the apartment well insulated? Are the windows new?
• What kind of flooring does the apartment have – tiles, carpet, or parquet?
• How high are the energy costs?
• How hot/cold does the apartment get in summer and winter?

Of course, this is not an exhaustive list. You know best what matters most in an apartment and what you can compromise on. That’s why it’s helpful to prioritise your criteria: Finding a place that ticks every single box is unlikely, so consider in advance which aspects you’re willing to be flexible on.

The condition of the apartment

Use the apartment viewing as an opportunity to inspect everything carefully. Bring along a trusted person – four eyes see more than two. This way, you’re more likely to spot any defects and avoid unpleasant surprises after moving in. During the viewing, consider the following questions:

• What do the walls look like?
• Are there visible drill holes in the ceiling?
• Are there mold spots in the bathroom, or does it smell musty?
• What is the condition of the floors?
• Is there a report documenting any existing defects?
• What is the condition of the plumbing and electrical systems?
• What type of heating is used?
• What is the condition of the windows?
• What is the condition of the kitchen?
• Is the apartment door secure? Does it have a peephole?
• Is the apartment (if necessary) accessible for people with disabilities?

Our tips

• To get an idea of how bright the apartment is, check the direction of sunlight.
• Ask if you can take photos during the viewing. This allows you to review everything later in detail.
• Request to see the energy performance certificate and inquire about additional costs.
• All of these factors together will help you make the right decision.

The surrounding area

Whether you're familiar with the neighbourhood or not, it’s worth visiting the area before making a decision. What you expect from your new living environment is personal – some people prefer an urban atmosphere, while others seek peace and greenery. Consider what’s essential for your well-being. In general, these factors are important for many:

• How far is your workplace?
• Are there supermarkets, medical offices, gyms, or post offices nearby?
• What is the parking situation? Do you need to rent a parking space? Is there an underground garage?
• How well is the area connected to the road and public transport network?
• Is there a public transport stop within walking distance?
• Are there schools, daycare centres, or kindergartens nearby?
• Where are the closest outdoor sports facilities?
• For dog owners: Are there enough open spaces or designated dog areas?

Our tip

Your daily commute isn’t the only thing that matters: consider your hobbies and weekend activities. Your new home should fit your lifestyle. If you regularly attend sports practice or music lessons, check how easily you can get there from your potential new address.

During the viewing appointment: questions for the property management

Even if the apartment makes a great first impression, be sure to ask questions. First, it shows interest and helps you leave a positive impression. Second, it allows you to uncover potential issues that you might not want to accept in a rental property. Write down your questions in advance and bring them to the viewing to ensure you don’t forget anything important.

Here are some key questions to consider:

Living conditions

• Why is the current tenant moving out?
• How does the laundry system work? (Is there a shared laundry room or in-unit appliances?)
• Who are the neighbors?
• Is the building noisy?
• How much noise comes from the street?

What’s included in the apartment?

• Are appliances such as a fridge, freezer, or dryer included?
• Will any electrical appliances be replaced?
• Which appliances are included in the lease?
• Are there a basement or attic storage spaces? Can they be inspected?
• Is the kitchen included in the rent?

Planned or upcoming renovations

• Will the walls be repainted?
• Are any fixtures (e.g., faucets, sinks) being replaced?
• Will the electrical system be updated?

Rules and regulations

• What are the building’s noise and quiet hours?
• Are pets allowed?
• Are musical instruments permitted?
• Who is responsible for cleaning the stairwell? Is there an on-site caretaker?

Our tips

• Pay attention to the apartment’s surroundings and the entrance area. Their condition says a lot about how well the building is maintained. If the entrance appears neglected, it may be a sign to reconsider.
• If you're seriously interested in the apartment, ask when you can expect a decision.